Shipping and Returns
Domestic and International Shipping
Free standard shipping is offered for all orders. Standard shipping is UPS ground and ships out within 24-48hrs of order placement date.
International orders are shipped through DHL and cost is automatically calculated at check out. Please note international duties and taxes may be required by the country receiving the order and are nonrefundable by Rationalle.
A request for an exchange or return, must be submitted within 30 days of receiving your order.
The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused.
Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume.
How do I organize a return?
If you've met the above requirements, you may organize a Return Request here:
How long will it take to process my refund?
Once we receive your return, please allow 3-5 business days for your return to be processed at our warehouse. We’ll send you an email once our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original payment method. Refunds for returns apply to the purchase price of the garments only.
Are returns free?
Yes for domestic orders, you will receive a prepaid shipping label. They are not free for international orders. International return shipping is the responsibility of the customer.